Snapped Cable or Door Off Track
Coastside Garage Door replaces snapped or slack lift cables and sets doors back on their tracks in Pacifica, Half Moon Bay and along the San Mateo Coast. Cable repair or a door put back on track starts from $160.
Call (650) 777-8776.
Service call from $85. You hear the exact price before any work starts.
What cable and off-track repair costs
| Job | From | What's included |
|---|---|---|
| Cable repair or door back on track | from$160 | A snapped or slack cable replaced, or the door set back on its track, then a balance test. What can raise the price: Both cables, a bent track section, a spring that failed with the cable. |
| Common repairs: rollers, hinges, cables | from$150 | Parts and labor for one failed part, then a balance and travel test. What can raise the price: Number of parts, door weight, a cable that has jumped the drum. |
| Torsion spring replacement | from$200 | One torsion spring fitted and the door balanced. What can raise the price: Two springs, a heavy or oversized door, high-cycle or galvanized springs. |
Why doors come off track
A cable snapped or slipped off its drum
One side stops lifting, so the door tilts and the rollers on that side leave the track.
A broken spring
With the spring gone, the cables go slack and can jump the drums. See spring replacement.
Something hit the door or the track
A car bumper or a bent track section pushes the rollers out of line.
Worn rollers and loose track bolts
Rollers worn flat by salt and grit, or track brackets that have loosened, let the door wander until it binds.
While you wait: safe checks
Only checks that don't touch cables or springs. If the door is stuck open and the house can't be secured, see emergency garage door repair.
- Unplug the opener so nobody runs the door by remote or wall button.
- Keep cars, children and pets out from under the door.
- Leave the emergency release cord alone while the door is open: a released door can drop.
- Note which side hangs lower and whether a cable is loose. That helps price the job on the phone.
Stop and call when a cable is loose or frayed, the door hangs crooked, or a roller has left the track. Those parts hold the door's full weight.
Call (650) 777-8776What the repair includes
- The door is secured so it can't move while it is worked on.
- The snapped or frayed cable is replaced and wound onto its drum.
- Rollers are set back in the track and any bent section is straightened or replaced.
- The door is balanced and run through a full open and close.
Coastal hardware
Cables and bottom brackets near the ocean
- Why it fails here
- Lift cables are twisted steel strands. Salt and fog moisture rust them from the bottom bracket up, and a rusted strand breaks under load. Source: ISO 9223:2012, Corrosion of metals and alloys: corrosivity of atmospheres.
- What holds up
- Galvanized cables and coated bottom brackets, replaced in pairs so both sides lift evenly.
- Check interval
- Look at both cables whenever the door is open: frayed strands or orange rust near the bottom corners mean they are due.
Door hanging crooked?
Tell us what the door is doing. You hear the exact price before any work starts.
Cable and off-track questions
How much does garage door cable repair cost?
Cable repair, or setting a door back on its track, starts from $160. Replacing both cables, a bent track section, or a spring that failed along with the cable can raise the price.
Is it safe to use the door with a broken cable?
No. The cables hold the door level as it lifts. With one gone, the door can jam or drop on the loose side. Unplug the opener, leave the door where it is and keep cars and people clear until it is repaired.
Call (650) 777-8776.
How long do garage door cables last?
Cables wear along with the springs they work against, so they are checked whenever a spring is replaced. Near the ocean, rust shows first on the strands at the bottom brackets, where water sits. Frayed or rusty strands are the sign to replace them before one snaps.
What should I do if my door comes off its track?
Stop using it. Unplug the opener, keep cars and people clear, and leave the door where it is: a door out of its track can fall. Setting a door back on its track starts from $160.
Call (650) 777-8776.
Door hanging on one cable?
Tell us what the door is doing. You hear the exact price before any work starts.
Call now and a Pacifica tech can usually be out the same day.
Cable repair from $160